ENTERPRISE WORKFLOW INTELLIGENCE
Train agents on how work actually gets done.
Capture complete business workflows as structured trajectories—application context, intent, decisions, tool actions, exceptions, approvals, and outcomes.
Design a workflow collection- request
- received
- systems
- crm / erp / email
- exception
- resolved
- outcome
- complete
LONG-HORIZON WORK
From incoming request to verified resolution.
Real work crosses applications, relies on context, and changes course when exceptions appear. Training data should preserve that full sequence.
CAPTURE LAYERS
The behavior, context, and consequences behind every action.
Screen recordings alone miss the signals that explain why a workflow unfolded the way it did.
Application context
The active system, interface state, available records, and relevant business context.
User intent
The objective behind the task and what a successful resolution requires.
Action sequence
Clicks, entries, searches, tool calls, navigation, and cross-application transitions.
Decision points
What choices appear, what evidence matters, and why an action is selected.
Exceptions + approvals
How people surface ambiguity, resolve edge cases, escalate, and seek authorization.
Outcome
The resulting system state, task resolution, quality signal, and downstream effect.
WORKFLOW DOMAINS
Train on real operating environments.
Collection programs can focus on a defined business function, system stack, task family, exception type, or performance boundary.
- Accounting + finance01
- Procurement + logistics02
- Customer support03
- Sales operations04
- Insurance operations05
- Compliance workflows06
- Maintenance planning07
- Back-office operations08
TRAINING ENVIRONMENTS
Turn workflows into structured learning episodes.
Align interface state, user action, event logs, decision rationale, and task outcome into a trajectory that can support supervised training, evaluation, agent simulation, and process intelligence.